FAQ

Frequently Asked Questions (FAQ)

1. What payment methods do you accept?
We accept major credit cards (Visa, MasterCard, American Express), PayPal, and any other payment providers accepted by shopify.

2. How can I track my order?
Once your order is shipped, you'll receive a confirmation email with a tracking number. Use this number to track your shipment through the carrier's website.

3. What is your return policy?
We offer free returns within 30 days of receiving your order. Items must be unused, in their original packaging, and in resalable condition.

4. Do you ship internationally?
Yes, we ship worldwide. Shipping fees for international orders are calculated at checkout. Please note that import duties, taxes, or customs fees may apply and are the responsibility of the customer.

5. How long will it take to receive my order?
Processing typically takes 1-2 business days, with some orders taking up to 5 business days. Delivery times vary by location and shipping method. For more details, see our Shipping & Handling section.

6. What should I do if my order arrives damaged?
If your order arrives damaged, contact us with photos of the damage. We'll resolve the issue by sending a replacement or issuing a refund.

7. Can I change or cancel my order after it's been placed?
If you need to modify or cancel your order, contact us as soon as possible. Once an order has been processed or shipped, we may not be able to make changes.

8. Do you offer bulk or wholesale pricing?
Yes, we offer bulk and wholesale pricing for larger orders. Reach out with your requirements, and we’ll provide a customized quote.

9. Are your products environmentally friendly?
We are committed to sustainability and offer a range of eco-friendly products such as corn-based bags and rings, recyclable cardboard rings and paper bags, and reusable hard plastic rings and cloth bags. For more details, see product descriptions or contact us for specific inquiries.

10. How can I get in touch with customer service?
If you have any further questions or need assistance, feel free to contact us by email at liquorstoreproducts@gmail.com or by phone at 780-716-2149. We're happy to help!